Last updated September 11, 2026
Returns & Refunds
Everything we sell is made by hand in small batches. If something isn't right, tell us — we'd rather fix it than have you stuck with it.
Damaged, missing, or wrong items
If your order arrives damaged, leaking, incomplete, or not what you ordered, contact us within 14 days of deliverywith a photo. We'll send a replacement or refund that item, and you won't need to send anything back.
Unopened products
You can return unopened, unused products within 30 days of delivery for a refund of the product price. Contact us first so we can tell you where to send them. Unless we made a mistake, return shipping is paid by you.
Opened products
Because these are skincare products, we can't accept opened products back. If a product doesn't agree with your skin, contact us anyway: we can help you adjust how you're using it or suggest a gentler option.
Pre-orders
You can cancel a pre-order for a full refund any time before it ships.
Market purchases
Bought from our booth? The same terms apply — bring it back to the booth or contact us.
How refunds are paid
Refunds go back to your original payment method. Your bank may take several business days to show them.
Questions?
Call or text (210) 569-3880, or send a message through our contact page.